FAQ
About WSOIL.COM.SG
Q: How does wsoil.com.sg work?
A: WSOIL.com.sg is a truly one stop solution WS Oil Company online shop in Singapore. We own our own ePlatform, Showroom, Warehouse and Delivery Team. You simply choose the products which you want from our ePlatforum: http://wsoil.com.sg, and place your order. We will deliver your products to your doorstep within 3 working days. We are just a click away! We are selling Convenience!
Q: Where are you located?
A: Our head office is located at 7 Soon Lee Street #01-15 iSpace Singapore 627608
About Online Shopping
Q: Do I need to register first before any purchase?
A: Yes, you need to register with our website and log in with your password before placing an order with us. In event that you are unable to register or log in to our website, you can contact us at
6734 2450 during office hours, or email us your order at enquriy@wsoil.com.sg so that our friendly Customer Service Officer will help you on the purchase online.
Q: How do I register?
A: It is very easy. You just go to https://www.wsoil.com.sg/signup.aspx, fill in the required information and click “Confirm”. If you encounter any problem in the process of the registration, please call our Hotline: 6734 2450 during office hours.
Q: How do I search for item and shop online at www.wsoil.com.sg?
A: There are at least 6 convenient ways to find an item our website.
Search through ALL CATEGORIES on homepage Menu Bar
Search through ALL BRANDS on homepage Menu Bar
Search through PRODUCT BY CATEGORY on homepage
Search through PRODUCT BY BRAND on homepage
Search through FEATURED PRODUCTS on homepage
Search through using Search tab on the Header of any Page
If you would like to talk to our Customer Service Officer when you are searching an item, please call our Hotline: 6734 2450 on any weekday during officer hours.
About Product
Q: I cannot find an item on your website, what should I do?
A: If you cannot find any item on our website, please call our Hotline: 6734 2450 (officer hours) or email to enquiry@wsoil.com.sg. Our staff will always be delighted to assist you with your needs.
Q: Is the product listed price fixed? Can you provide us with a quotation if our company wants to buy in large quantities?
A: Yes, our listed price is fixed as shown on the website. However we do provide value add serviced if your company orders a large quantity for any product listed on our website. Our dedicated Sales Representatives will contact you if you call us at our Hotline: 6734 2450 or email your enquiry to enquiry@wsoil.com.sg.
About Making an Order
Q: If I am interested in a product, how do I place an order?
A: To place an order
Step 1: Find your product.
Step 2: Choose your product.
Step 3: Check your product information.
Step 4. Confirm shipping cart.
Step 5. Choose your checkout option.
Log in your account.
Create an account – Log in with your Name/Company Registration Number/ and password.
Step 6. Provide billing, shipping and shipping method information.
Check your shopping cart summary
Choose between self-collection delivery.
Step 7. Choose your payment option.
Step 8. Place your order.
Step 9. Receive your order confirmation.
You will receive and order confirmation shortly via your registered email. You might check your Order History to view your order records or Ensure your order has been processed.
